CUSTOMER SUPPORT


Cemen Tech’s Support Team is comprised of some of the most knowledgeable men in the volumetric mixing industry. Our team has over 100 years’ experience between them. In addition to having an experienced team, Cemen Tech and their worldwide network of Authorized Dealers have the largest parts inventory in the industry. If you have a problem with your mixer, our helpful, knowledgeable staff is available to get your mixer back up and running as quickly as possible.

SUPPORT TEAM


Drew Bryant

Customer Service Expert

Drew came to Cemen Tech in March of 2018 with parts experience and a mechanical background from growing up on a ranch and working for multiple Co-ops. He has a Business degree from Northeast Community College in Norfolk, Nebraska. His mechanical experience with trucks and machinery play a role in him diagnosing service problems and ordering parts for customers. When not at work, Drew likes to coach middle school football for a local school, watch college football and do carpentry projects.

Debbie Schuster

Customer Service Expert

Debbie joined Cemen Tech in August 2017. She speaks Spanish and has studied at DMACC, Upper Iowa University, Solexico Schools and The Spanish Experience Center in Mexico. She has an Export Certification from US Commercial Services and Iowa District Export Council. Debbie brings extensive experience in Customer Service, Training, Exporting and Logistics. In her spare time she enjoys traveling, studying foreign languages, and spending time with family and friends.

Kevin Smith

Customer Service Expert

Kevin came to Cemen Tech in 2002 with background in Prosthetic and Orthotic manufacturing and truck and farm equipment repair. He also attended William Penn University for year before entering the workforce. His strong customer service history allows him to work with customers handling any parts or service questions that arise. Kevin and his wife Janet also farm in south central Iowa raising purebred Salers cattle that have garnered several awards in the show ring.  The small country church he attends also gets a lot of his spare time keeping things repaired.

Jim Bishop

Customer Service Expert

Jim started at Cemen Tech in 2012 with a service and manufacturing background and has an Associate Arts degree from Des Moines Area Community College. His on going training and experience in the service and repair of volumetric mixers has helped Jim become an excellent resource for our customers. When Jim is not working he enjoys working on his hobby farm.

Jordan Leach

Customer Service Expert

Jordan Leach joined Cemen Tech in June 2021. Before, he spent nine years as a diesel mechanic and recruiter with the United States Army. Along with attaining the rank of Staff Sergeant, he has experience troubleshooting, servicing, and ordering parts for equipment. Outside of work, Jordan enjoys watching football, hunting, fishing, and spending time with family.

TJ George

Truck Management Specialist

TJ joined Cemen Tech in September 2018 as the Truck Management Specialist. After high school studied at Des Moines Area Community College and then spent 8 years working in the semi-truck industry. His knowledge of trucks has helped streamline our mounting processes and allowed us to enter into previously untapped markets. Outside of work TJ enjoys, cooking, time with family and anything with an engine.

Zack Cahill

Quality & EHS Manager

Zack joined Cemen Tech in 2019 with a process and program management background. He gained his Lean Six Sigma Green Belt certification through the Department of Defense Naval Air Systems Command while service in the United States Marine Corps. His experience in quality control, program management, and process improvement allows him to develop and sustain quality initiatives and systems. Outside of work, Zack enjoys traveling with his family and reading.

Ryan Clark

North American Technical Support Manager

Ryan joined Cemen Tech in August 2020 as a Regional Dealer Support Manager. He brings more than 20 years of experience from previous roles throughout the volumetric mixer industry. These roles ranged from operator to general manager, working with contractors and Departments of Transportation alike. Originally from California, he now resides in Middle Tennessee, where he enjoys spending time with his wife, Corie, and their three children, Parker, Morgan, and Brody.

Tyler Iversen

Regional Technical Support Manager,
Midwest Territory

Tyler joined Cemen Tech in the fall of 2016 as a member of the Customer Support team. Married 35 years, Tyler grew up on a ranch in the mountains of Colorado and moved back to Iowa to work with his father turning a family farm into a housing development near Des Moines. He enjoys traveling to customer sites doing start ups and education about volumetric mixers. 

Matt Hjortshoj

Regional Technical Support Manager, South Central Territory

Matt came to Cemen Tech in 2014 with a technical sales support background. He has a degree from the University of Northern Iowa in Ecology and Systematics. His jobsite experience and knowledge of concrete applications has allowed him to better serve his clients all over the Upper Midwest. Outside of work, Matt enjoys fishing, watching football and cooking meat on his smoker.

Nelson Gould

Regional Technical Support Manager, Northeast Territory

Nelson came to Cemen Tech in 2020 with a technical support and repair background. He has a degree from Ohio technical college as a master technician. Nelson has 35 years experience in the field ranging from hydraulics to electrical which allows him to better understand and assist our customers with their volumetric mixers. Outside of work he enjoys cooking watching sports and rebuilding older vehicles.

Phil Edwards

Regional Technical Support Manager, Southeast Territory